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9 Rules for Effective Complaining
Fred Waddell, Josephine Turner
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Pages / Length: 2
Publication Date: 03/10/2000

If your new television is on the blink, the store or mail order company cashed your check but did not send the order, or your car keeps leaking oil after three trips to the garage, how do you effectively call attention to the problem? Although most business transactions go smoothly, you should be prepared for the exceptions and cultivate good techniques for speaking out when problems occur. This two-page publication includes a list of nine steps to follow in successfully lodging a complaint, as well as a sample Consumer Complaint Report to ensure that you’ve included all the necessary information to get satisfactory results.